FAQ

Wine O'Cork is more than just a wine store — we’re your gateway to discovering unique and special wines from across the globe. We handpick every bottle to ensure it’s distinctive, high-quality, and full of character. Unlike many high-street wine shops or large online platforms, our focus is on curation, not mass appeal.

Our team of WSET-certified experts partners with boutique producers and family-owned vineyards to source special wines that often don’t make it to mainstream retailers. We look for authenticity, craftsmanship, and great stories behind each bottle.

Our wines are sourced from all over the world — from Portugal, Italy and France to Argentina, South Africa, and Australia. Each wine is chosen for its uniqueness and quality, ensuring our wine store stands out from the crowd.

All our wines are tasted and evaluated before selection. We also monitor customer feedback and industry reviews to make sure we only carry wines we're proud to share.

We store all our wines in a climate-controlled environment to maintain optimal quality. This ensures that every bottle you receive is in perfect condition, just as the winemaker intended.

We specialise in unique wines that you won’t easily find elsewhere. Our wine shop avoids bulk commercial wines and instead champions hidden gems with personality, provenance, and a sense of place.

Yes, we offer free wine delivery across Hong Kong for all orders over HK$800. For orders below this threshold, a standard delivery fee will apply.

We use temperature-controlled delivery to ensure your wine arrives in ideal condition, even during warmer months. Your special wine deserves special care.

Currently, we deliver throughout Hong Kong. If you have special delivery requests or live in outlying areas, please contact us for more details.

Delivery typically takes 5–7 business days from the date of order confirmation. We'll notify you once your wine is on its way.

If you believe your wine is corked or faulty, please contact us within 3 days of opening. We may request the bottle for assessment and offer a replacement or store credit where appropriate.

In the rare event that a bottle is broken in transit, please contact us within 24 hours of delivery with photos. We will replace the bottle or provide a refund.

Absolutely! We specialise in supplying unique wines for weddings and celebrations. From elegant whites to celebratory sparklings, we’ll help you curate the perfect wine list for your big day.

Yes — we offer full customisation. Share your menu, theme, or preferences, and our experts will suggest wine pairings that match the tone of your wedding.

Yes, we can arrange a private tasting so you and your partner can sample and select wines before the event. Contact us to book your session.

Certainly. Simply send us your banquet menu and we’ll provide a tailored wine pairing to elevate your dining experience.

Yes — Wine O'Cork offers wine for all kinds of corporate events, whether it’s a networking evening, a client gift, or team celebration.

Absolutely. We’ll work with you to tailor a selection that suits your event style and guest list. Our wine shop offers flexible solutions and volume pricing.

We provide elegant packaging options suitable for birthdays, anniversaries, and corporate gifting.

Of course. You can add a personalised message during checkout, and we’ll include it with your gift.